RETURN AND REFUND POLICY
Welcome to our Moonhac design print world, where each product is crafted uniquely upon your order. This means you get a one-of-a-kind item, but it also means that returns and exchanges are not supported for size, color, or change-of-mind reasons.
Returns for Damaged or Defective Products:
If, unfortunately, your product arrives damaged or there's a manufacturing error, we've got you covered. Contact us within 25 days of receiving your product, using the “LET`S CHAT” button, and include a clear photo showing the problem. We'll promptly offer you a free replacement or a refund.
Multiple Products with the Same Issue:
If, unfortunately, your product arrives damaged or there's a manufacturing error, we've got you covered. Contact us within 25 days of receiving your product, using the “LET`S CHAT” button, and include a clear photo showing the problem. We'll promptly offer you a free replacement or a refund.
Customer Error and Unsuccessful Delivery:
If the issue arises from a customer ordering the wrong size or color, or in case of an unsuccessful delivery, we have options. You can opt for a replacement with an additional charge or choose a partial refund.
Print Placement Tolerance:
For Direct-to-Garment (DTG) products, please note there is a tolerance of 0.5" for print placement. Minor variations in the print's placement within this range will not be considered as defects.
We're committed to ensuring your satisfaction.
Contact
Contact us with any concerns, and we'll work together to find the best solution.
